Customer Care : 7669-020204|


Applicants: 18

Views: 577

Job Description

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Job Requirements:

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

BSc in Information Technology or relevant diploma

Salary : 55 - 70+ Lakhs

Industry :

Vacancy : 12

Job Type : Permanent

Functional Area : Administration / Front Office / Secretary,Customer Service / Back Office Operations

Desired Candidate Profile

Must be a Graduation,Post Graduation,Certificate Courses,Diploma / Vocational Course

Experience : 5 - 13 years

Company Profile

Cumberland Poultry Farm

Cumberland Poultry And Farm Industry Is A Family-owned And Family-run Farm For Three Generations. Starting Within It Has Stayed In The Family Ever Since. As A Family

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